Food Consumption, Revenues and Romanian Consumer Complaints

Abstract

The present paper proposes a satisfaction assessment of the Romanian food consumer by means of the complaints lodged at the National Authority for Consumer Protection (NACP) and it analyses population revenues, main food category consumption and the evolution of the complaints connected with food products or services, legally transmitted by Romanian citizens in the last five years. The controls carried out by officials as a consequence of the complaints and the sanctions imposed to the economic agents may represent a complaint solidity indicator. Food quality and distribution for children within government programs represent a domain of interest for the Supervisory Bodies, a permanent monitoring being imposed. In the analysed period there isn’t any significant change in the expenses regarding food products or services out of the total expenses of the population, in the conditions of a revenue positive evolution. Population consumption records slight fluctuations for the main food categories. Citizen complaints about food recorded a significant decrease in the analysed period. There was no obvious connection between revenues, consumption and population complaints regarding food quality