The Analysis of the Customer Request Processing in a Financial Institution

dc.contributor.author	Neagu, Maria
dc.contributor.author	Marin, Valentin
dc.date.accessioned	2015-11-05T07:43:52Z
dc.date.available	2015-11-05T07:43:52Z
dc.date.issued	2013
dc.identifier.issn	1584-0409
dc.identifier.uri	http://10.11.10.50/xmlui/handle/123456789/3582
dc.description	Annals of “Dunarea de Jos” University of Galati Fascicle I. Economics and Applied Informatics	en_US
dc.description.abstract	This paper presents the numerical simulation of the customer requests processing by generalists and specialists in a financial institution using ARENA software. The model considers three types of requests: standard requests, direct special requests and special requests received by telephone or e-mail. The requests processing time and costs receive a detailed analysis: the processing time, the waiting time and the total time, the requests number and the requests cost dependencies as a function of the standard requests incoming frequency are presented.	en_US
dc.language.iso	en	en_US
dc.publisher	“Dunarea de Jos” University of Galati	en_US
dc.subject	Financial institution	en_US
dc.subject	Financial service	en_US
dc.subject	Simulation modeling	en_US
dc.title	The Analysis of the Customer Request Processing in a Financial Institution	en_US
dc.type	Article	en_US