Reverse Logistics as Source of Competitive Advantages and its Relationship with Total Quality Management
Résumé
This paperwork analyze how Reverse Logistics (RL) provides great
benefits like reduction of costs, new opportunities of business and facilitates
adaptation to new regulations in the matter of environment, this benefits improves
performance of the company and favour their growth. We analyze how companies
which have Total Quality Management (TQM) and implanting a Reverse Logistics
System (RLS) improve their recovery activities and reusability of materials and
products, reduce its costs and improve its enterprise performance.
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- 2007_fascicula1 [18]